Managing Users

The User Management page lets you manage who is authorized to use Studio. To open it, you must be a user with the Admin role.

To open the User Management page:

1. Sign in to Studio.
2. Open Admin and click User Management.

The Users tab shows, for each user:

• Name and email address.
• Role - Standard, Admin, or a custom role.
• Last Login - The last date and time the user signed in to Video Cloud Studio. This is the last login across all Video Cloud Studio accounts, not just the current account.
• A check mark for each module the user has access to.

The User Management page can be used to:

• Create new users
• Edit existing users
• Delete a user
• Change the primary user
• Add roles
• Assign roles
• Replace legacy roles

How many users can I have?

The number of users you can create depends on your plan. If you need more users, you can upgrade your plan to one that offers a higher seat count. The limit applies only to the total number of users that exist at any time; if you create 10 users, delete 5 of them, and create 3 more, you are considered to have 8 users. The Users tab shows how many seats are assigned out of your total entitlement.

Purchasing additional users

If you need more users, you can upgrade your plan to one that offers a larger seat count. Pro and Enterprise accounts should contact their Customer Success Manager for information on adding additional users.

Creating new users

To create a new user:

1. On the Users tab, click Add User.
2. Enter the user's Email, First Name, and Last Name.
3. Select one or more Role entries for the user:
   • Admin - The user has access to the Admin module (creating users, custom ingest profiles, custom fields, media sharing, and so on).
   • Standard - The user does not have access to the Admin module.
   • Custom role - The user has access to specific modules and capabilities defined by the role.
4. Optionally, expand Module access and Video capabilities to review what the selected role(s) grant.
5. Click Add User.

The user receives an email message stating that they have been added to the account.

Editing existing users

To edit a user:

1. On the Users tab, open the row's overflow menu and click Edit User.



2. Update the user's First Name, Last Name, or Role selection.
3. Click Save to apply the changes.

Deleting a user

To delete a user, open the row's overflow menu and click Delete. Confirm the deletion when prompted.

Changing the primary user

One user in each account is designated the primary user. The primary user always has the Admin role and can only be deleted by Brightcove Support.

To change the primary user, open the row's overflow menu for the user you want to promote and click Set as Primary Admin. You will be prompted to confirm the change.