Engagement: Sessions Over Time

In this topic, you will learn about engagement sessions over time through the Insights data. These metrics will help obtain data related to the sessions over time, broken down by engagement status.

Introduction

Engagement sessions over time metrics allows you to determine the engagement of your audience with the service provided. With this information, you can create communication strategies for different groups of viewers to ensure that they come back for more.

Sessions over time

Engagement sessions over time metrics allows you to see the new, engaged, re-engaged, and the average duration in minutes data.

Overview

Quickly view a summary of sessions over time data.

Sessions over time
Sessions over time

Review usage trends data:

  • New - Users with a view in the last week but none in the last year
  • Engaged - Users with multiple views in the last month. Views may not have gaps longer than 28 days from previous views
  • Re-engaged - Users with a view in the last week, but no views in the prior four weeks
  • Average duration - Average duration in minutes per session

Actions

Here are the actions that are available for this graph.

  • Click Overflow menu to download data as a CSV file or a PNG image.

    Download customer change data
  • Select a date range for your data.

    Date range
  • Select the x-axis granularity to be Day, Week or Month.

    X-axis granularity
  • Check Auto adjust to automatically change the x-axis dimension to day.

Milestones

Milestones track progress against your decisions and are persistent throughout each tab of the Scorecard.

Customer summary scorecard
Milestones

Actions

Here are the actions that are available for the milestones section.

  • Click Expand Icon to add a new milestone.

    Download customer change data
  • Click Overflow menu to delete or edit a milestone.

    Download customer change data
  • Click Overflow menu to select which views to show.

    Download customer change data