Client-Side Troubleshooting for Marketo Munchkin and HubSpot

General Network Troubleshooting Steps

1. Open Browser Console:

   • Right-click on a page and select Inspect or press F12 to open the browser console.

     

   • Click on the Network tab.

     

2. Filter Network Requests:

   • In the Filter text field, enter the specific query term (for Marketo and HubSpot detailed below ).

   • Refresh the page or playback the video to see the network request appear.

Verifying Marketo Script

1. Confirm Script Loading:

   • Using the General Network Troubleshooting steps, filter by munchkin

     

   • Load or refresh the page where your Brightcove Player is published.

   • Ensure at least one call to the Marketo.com-hosted munchkin.js file is present.

     

   • A 200 OK response indicates that your player has successfully been set up with a connection to Marketo.

2. Confirm Playback Events:

   • Filter by visitWebPage.

   • Begin video playback.

   • Check for network requests at the following video percentiles: 25%, 50%, 75%, 95%.

   • Select a network request and click on the Payload tab.

   • Verify data in the _mchQp property, which should include:

     • provider=brightcove

     • videoId={VIDEO_ID}

     • videoName={URL_ENCODED_VIDEO_NAME}

     • account={BC_ACCOUNT_ID}

     • player={BC_PLAYER_ID}

     • timeWatched={SECONDS_WATCHED}

     • percentile=[25|50|75|95]

     

Verifying HubSpot Script

1. Confirm Script Loading:

   • Using the General Network Troubleshooting steps, filter by hs-scripts

     

   • Load or refresh the page where your Brightcove Player is published.

   • Ensure network requests to HubSpot are appearing.

     

   • A 200 OK response indicates that your player has successfully been set up with a connection to HubSpot.

2. Confirm Playback Events:

   • Using the General Network Troubleshooting steps, filter by ptq.gif

   • Begin video playback.

   • Check for network requests at the following video percentiles: 25%, 50%, 75%, 95%.

   • Skipping ahead will trigger the network request for the corresponding skipped percentile.

   • Replay the video to trigger events again if needed.

   • Select a network request and click on the Payload tab.

   • Verify data in the _mchQp property, which should include:

     • provider=brightcove

     • videoId={VIDEO_ID}

     • videoName={URL_ENCODED_VIDEO_NAME}

     • account={BC_ACCOUNT_ID}

     • player={BC_PLAYER_ID}

     • timeWatched={SECONDS_WATCHED}

     • percentile=[25|50|75|95]

   

Considerations for Campaign-Enabled Players

• Minimum Player Version

  • The plugin requires a minimum player version of v7.13.4

• Compatibility

  • MAPs cannot be enabled simultaneously with the Campaign plugin.

  • You must disable the Campaign plugin before enabling MAPs to avoid conflicts.

Enabling MAPs on a Campaign-enabled Player

A warning prompt users to disable the Campaign plugin before enabling MAPs.