Managing Users

In this topic you will learn how to manage the users that have access to Studio.

The User Management page manages the users who are authorized to use the Studio. Note that to access the User Management page, you must be a user with the Administrator role.

To access the User Management page:

  1. Login to Studio.
  2. Open the Admin module and then User Management.

The User Management page will display:

  • Last Name, First Name
  • Email address
  • Role - Standard or Administrator
  • Module Access - Each module the user has access to will display a check mark ()
  • Studio Access - Indicates if the user has access to the Marketing Studio interface
  • Last Login - The last date and time the user logged in to Video Cloud Studio. This is the last login for all Video Cloud Studio accounts, not just the current account

The User Management page can be used to:

How many users can I have?

The number of users you can create depends on what kind of account you have. If you need to add more users, you can upgrade your plan to one that offers more users. The limit applies only to the total number of users in existence at any time; if you create 10 users, delete 5 of them, and create 3 more users, you are considered to have 8 users. The Users page displays how many users you are entitled to and how many additional users you can create.

Purchasing additional users

If you need to add more users, you can upgrade your plan to one that offers more users. Pro and Enterprise level accounts should contact their Customer Success Manager for information on adding additional users.

Creating new users

To create a new user:

  1. Click Add user.
  2. Enter the Email, First Name and Last Name of the user.
  3. Assign a Role to the user:
    • Administrator - User has access to the Admin menu (i.e. can create user accounts, custom ingest profiles, custom fields, configure media sharing)
    • Standard - User does not have access to the Admin menu
  4. Select the modules the user has access to. Turning off modules only limits which sections of the UI the user has access to.
  5. Click Save.

The user will receive an email message stating that they have been added to the account.

Editing existing users

To edit an existing user:

  1. Click on the user to edit. The user details will appear at the top of the page.
  2. Edit the Role or Module Access settings.
  3. Click Save to save the changes.

Deleting a user

To delete a user:

  1. Click the delete icon () associated with the user.
  2. Click OK to confirm the deletion.

Changing the primary user

One user in each account is designated the primary user. The primary user will always have the Administrator role and can only be deleted by Brightcove Support.

If you need to change the primary user at some point, select the new primary user and then click Make this user the primary administrator for this account.

You will be prompted to confirm the primary user change.

If the new primary user has a role of Standard, they will be assigned the Administrator role when they are made the primary user.

Working with multiple accounts

A common misconception when adding an additional account is that you get an additional 10 users just like you did with your first Video Cloud account. Additional Video Cloud accounts do not include additional user accounts. For example, if 10 users were added to the first account and the same 10 users are added to the second account, the total user count is still 10. The 10 unique users are per the license agreement and a single unique user ID can be used on multiple accounts and still be counted as one user.

If you have multiple accounts, users must be added to each account individually. Assume you have 2 accounts, Account A and Account B. If a user is added to Account A, they will not automatically have access to Account B. Users must be added to each account they need access to.

To learn more about working with multiple accounts, see Working with Multiple Video Cloud Accounts.