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    Viewing Billing Information

    In this topic you will learn how to view the billing information for an account.

    You can use Video Cloud Studio to view the billing information for an account. Note that to access the Billing page, you must be a Video Cloud Studio user with the Administrator role and you must have an annual contract associated with your account. To access the Billing page:

    1. Log in to Video Cloud Studio.
    2. In the navigation header, click ADMIN and then Billing.

    The main Billing page will display.

    Main billing page

    Expired accounts

    If you have older, expired accounts, you can also select those from the Billing Account dropdown menu:

    Expired Accounts
    Expired Accounts

    Billing metrics

    The data displayed on the Billing page will vary based upon the number of accounts you have and your account entitlements. For example, if you do not use DRM, that information will not be displayed.

    The Contract Overview section may display the following billing metrics.

    Bandwidth

    The Bandwidth metric consists of 2 submetrics which are VOD Edge bandwith plus Live Edge bandwidth. It displays total bandwidth / contracted bandwidth. Total bandwidth includes video and player loads. The name for this metric name will match what you see in your billing invoice to track the bandwidth usage (i.e. it may not display as Bandwidth). If the bandwidth amount is over quota, the graphic will appear in red. The bar chart can be used to view the bandwidth Contract to Date or Month to Date.

    Streams

    The Streams metric displays the total stream starts / contracted stream starts. This should match the number of video views in the Analytics module. If the number of stream starts is over quota, the graphic will appear in red. The bar chart can be used to view the streams (in thousands) Contract to Date or Month to Date.

    Encryption Licenses

    The Encryption Licenses metric will display the total DRM licenses / contracted licenses. If the number of licenses used is over quota, the graphic will appear in red. The bar chart can be used to view the number of licenses used Contract to Date or Month to Date.

    Storage

    The Storage metric will display the total storage / contracted storage. If the storage used is over quota, the graphic will appear in red. The bar chart can be used to view the storage used Contract to Date or Month to Date.

    Transcoding

    Transcoding refers to the total amount of output GBs processed by Brightcove in connection with the conversion of a video file to additional video formats or bit rates. If the transcoding used is over quota, the graphic will appear in red. The bar chart can be used to view the transcoding used Contract to Date or Month to Date.

    Origin Serving Bandwidth

    Bandwidth usage for bytes delivered only (applies to BYO CDN publishers).

    Ads Delivered

    Total number of ads delivered. This also ties to the overall value of the product. This metric also provides data for downstream collateral or information regarding ROI for a publisher using the Live module.

    Alive Bandwidth

    Input hours transcoded of your content.

    Brightcove Live Output Tiers

    The Brightcove Live Output Tiers metric will display the total live hours/ contracted live hours. If the number of hours is over quota, the graphic will appear in red. The bar chart can be used to view the number of hours used Contract to Date or Month to Date. When this metric is selected, the output hours for each tier will be displayed above the bar chart.

    select metric

    It will take 3 days after an event for the Live module hours used and live bandwidth to appear in the Billing UI. Billing by ingestion tier is as follows:

    • Tier 1 is charged at 1.0x hours
    • Tier 2 is charged at 1.5x hours
    • Tier 3 is charged at 2.0x hours

    When using custom Live ingest profiles, the tier will be decided by the total bitrate of the Live profile. Note that with RTMP outputs, billing begins when a job starts to when it ends, including any Reconnect Timeout if an encoder is shut off.

    Live Origin

    Live origin bandwidth is defined as a cache-miss from the CDN and requests that need to be fulfilled by the live origin. It has cost implications on the system when reselling bandwidth and will help assess margins per customer and overall profitability of the platform to drive future pricing discussions.

    VOD Origin

    Live VOD origin bandwidth (BYO CDN).

    Viewing account details

    The Account Details section of the page will display the details for the selected metric. To select a metric to view, click an item in the Contract Overview section or select one using the dropdown list in the Account Details section.

    select metric

    The bar chart will update to display the details for the selected metric. Data for the current month and past 12 months will be displayed. Hovering over the chart will display the details for that month.

    graph details

    A list of all accounts will appear below the bar chart. By default, if you have multiple accounts, the data for all accounts will be displayed. To view data for a single account, select an account by clicking the radio button for the account or by clicking on the row.

    Exporting data

    To download invoiced billing data in a CSV format, click CSV in the page header.

    export data

    Deleted videos and digital masters

    Note that when you delete videos, digital masters, and other assets, the physical files are not removed immediately. We keep them in place for at least seven days (and sometimes up to fourteen) for two reasons:

    • In case they were deleted by mistake and you want to restore them
    • So that you can still get the metadata and analytics for the videos

    As long as the physical files are still in place, you will not see deleted media assets reflected in your billing.


    Page last updated on 06 Oct 2020